{"id":8430,"date":"2024-11-20T12:28:10","date_gmt":"2024-11-20T11:28:10","guid":{"rendered":"https:\/\/new-sideagroup-com.production.sidea.space\/insights\/focus-on\/le-nuove-frontiere-del-customer-service-il-call-center-integrato\/"},"modified":"2025-06-23T12:19:37","modified_gmt":"2025-06-23T10:19:37","slug":"le-nuove-frontiere-del-customer-service-il-call-center-integrato","status":"publish","type":"focus-on","link":"https:\/\/sideagroup.com\/en\/insights\/focus-on\/le-nuove-frontiere-del-customer-service-il-call-center-integrato\/","title":{"rendered":"The new frontiers of customer service: the integrated call center"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Calling a company&#8217;s call centre to solve a problem often turns into a tiring experience that can try your customers\u2019 patience.<\/p>\n","protected":false},"featured_media":7235,"parent":0,"menu_order":0,"template":"","class_list":["post-8430","focus-on","type-focus-on","status-publish","has-post-thumbnail","hentry","industries-retail-and-consumers-goods","solutions-experience"],"acf":[],"_links":{"self":[{"href":"https:\/\/sideagroup.com\/en\/wp-json\/wp\/v2\/focus-on\/8430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sideagroup.com\/en\/wp-json\/wp\/v2\/focus-on"}],"about":[{"href":"https:\/\/sideagroup.com\/en\/wp-json\/wp\/v2\/types\/focus-on"}],"version-history":[{"count":1,"href":"https:\/\/sideagroup.com\/en\/wp-json\/wp\/v2\/focus-on\/8430\/revisions"}],"predecessor-version":[{"id":8432,"href":"https:\/\/sideagroup.com\/en\/wp-json\/wp\/v2\/focus-on\/8430\/revisions\/8432"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sideagroup.com\/en\/wp-json\/wp\/v2\/media\/7235"}],"wp:attachment":[{"href":"https:\/\/sideagroup.com\/en\/wp-json\/wp\/v2\/media?parent=8430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}